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Fix Google Drive is ‘Unable to Process this Video’

Google Drive Unable to Process Video

Last updated on January 23rd, 2024 at 02:17 am

This post will show you how to fix the Google Drive is unable to process this video’ error.

An advantage of uploading a video to Google Drive is you can access it anywhere you want.

You also don’t have to download the video to play it. Playback is possible with the built-in video player.

Usually uploading a video is a breeze. Depending on your video file size and your Internet upload speed, it can be done within minutes.

Sometimes, however, you will be hit with an error message that says Google Drive is unable to process this video.

Google Drive is Unable to Process this Video Error Message

What does this error message mean?

It means that Drive can’t read the video file. The file could be corrupt or it’s not in a format readable by it.

In other words, the file is encoded in a format not supported by Google Drive.

In the early days of Google Drive, this error message was common. Back then the platform supported only a few video formats.

These days, however, Google Drive supports most of the popular video file formats.

That said, how do you fix the problem of Google Drive is unable to process this video?

Here are the fixes you may want to give a try.

Your best bet is to convert your video to a popular format like MP4. Google Drive doesn’t support all video formats.

For example, formats like Real Video (RV) and Nullsoft Video (NSV) aren’t included in the list.

You can download the video and use a video converter program if you already have one installed on your computer.

Otherwise, you may use an online video converter. Most of these converters allow you to import videos from Google Drive.

 Fix Google Drive is Unable to Process this Video - Convert video file

Check out some of these free online video converters.

Check Your Internet Speed

You should have a decent Internet speed to smoothly upload a video to Google Drive.

Sometimes you may have a good download speed, but a slower upload speed.

Do an Internet speed test to determine whether your upload speed is causing the problem.

 Fix Google Drive is Unable to Process this Video - Check Internet speed

If your upload speed is too slow, take the necessary steps to fix the problem.

Update Your Browser

An outdated browser version may cause the Google Drive is unable to process this video error.

If so, update your browser version, especially if you haven’t used the app for a long time.

 Fix Google Drive is Unable to Process this Video - Update browser

Delete Browser Cache

Corrupted data in your browser cache may cause video processing problems on Google Drive.

To clear browser cache on Chrome, click on the three dots on the top right corner of your browser window.

Next, select More tools and Clear browsing data.

 Fix Google Drive is Unable to Process this Video - clear browser cache

Next, choose Cached images and files and click on Clear data.

Restart your browser to see if it fixes the problem.

Remove Browser Extension

A browser extension may be causing the problem of ‘Google Drive is unable to process this video’.

Click on More tools and select Extensions.

Disable your browser extension one by one to see whether it fixes the problem.

Disable Hardware Acceleration

The hardware acceleration feature on a browser allows it to access the GPU (Graphic Processing Unit) to enhance video playback.

It may. however, affect video processing on Google Drive.

So, try turning it off.

Go to Settings.

Choose System on the left panel.

On the right panel turn off Use hardware acceleration when available.

Then click on Relaunch.

See if this fixes the problem.

You’ve learned how to fix the Google Drive is unable to process this video error. Go ahead and give the steps a try.

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